Privacy Policy
Last updated: 23 July 2026
The short version: we collect what you type into our contact form so we can reply to you. We don't sell it, we don't advertise to you, and we don't track you around the internet. Email brooks.fastsolutions@gmail.com and we'll delete your data.
Who we are
erase friction ("we", "us") builds custom software, workflow automations, and AI solutions. This policy covers erasefriction.com.
Questions, requests, or complaints: brooks.fastsolutions@gmail.com or 251-554-5575.
What we collect
Information you give us
When you submit the contact form, we receive what you entered: your name, email address, your description of your biggest bottleneck, the tools involved, and your timeline. Please don't put confidential business information, credentials, or personal data about other people into that form — a short description is enough for us to respond.
Information collected automatically
Our host records standard server logs (IP address, browser type, pages requested, timestamps) as part of serving and protecting the site. Your IP address is also stored alongside your form submission for spam prevention.
Cookies
We set no cookies and run no analytics or advertising trackers. Third parties listed below may set their own — see their policies.
Why we use it
- To reply to you. That is the entire purpose of the contact form.
- To follow up about the specific inquiry you sent us.
- To keep the site working and block spam and abuse.
We do not sell, rent, or trade your information. We do not add you to a marketing list or newsletter from a contact form submission, and we do not use your submission to train AI models.
Who we share it with
We use the following service providers. Each receives only what it needs to do its job.
| Provider | What it handles | Their policy |
|---|---|---|
| Netlify | Website hosting, contact form capture, server logs | Privacy policy |
| Automattic (Akismet) | Spam filtering on form submissions, via Netlify | Privacy policy |
| Fonts served to your browser; Google Sheets and Apps Script store contact submissions | Privacy policy |
Loading Google Fonts means Google receives your IP address. We otherwise disclose your information only if required by law, or if we are ever involved in a merger or sale — in which case this policy travels with the data.
How long we keep it
Contact submissions are kept for as long as we may reasonably need them to serve you, and no longer than 24 months after our last contact — unless you become a client, in which case records are kept as long as needed for the engagement and our legal and accounting obligations. Server logs are retained on our host's standard schedule.
Your choices
You can ask us to:
- tell you what information we hold about you,
- correct anything inaccurate,
- delete it, or
- stop contacting you.
Email brooks.fastsolutions@gmail.com and we'll action it within 30 days. There is no charge and we won't ask you why. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA; we'll honour those requests the same way. We do not sell personal information as those laws define it.
Security
The site is served over HTTPS, and access to submissions is limited to the two of us. No system is perfectly secure, so please don't send us sensitive information — financial details, government ID numbers, health information, or passwords — through the contact form. We will never ask you for a password.
Children
This site is aimed at businesses and is not intended for anyone under 16. We don't knowingly collect information from children. If you believe we have, contact us and we'll delete it.
International visitors
We operate in the United States, and our service providers store data there. If you contact us from elsewhere, you understand your information will be transferred to and processed in the US.
Changes
If we change this policy we'll update the date at the top. Material changes will be noted here rather than made quietly.